Helplines and Websites

We are here to help people who have lost someone through suicide, at its worst this may lead to feelings of hopelessness or worse. So these are the first stops if you feel you need help right now.

These free helplines are there to help when you’re feeling down or desperate.

Unless it says otherwise, they’re open 24 hours a day, every day. You can also call these helplines for advice if you’re worried about someone else.

Further Information and Links:

Samaritans – for everyone
Call 116 123
Email jo@samaritans.org

Information:

Campaign Against Living Miserably (CALM)
Call 0800 58 58 58 – 5 pm to midnight every day
Visit the webchat page

Website: Homepage | Campaign Against Living Miserably (CALM)

Information:

Mind:

  • Description: Mind provides advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness, and promote understanding.
  • Helpline: 0300 123 3393 (Mon-Fri, 9am-6pm)
  • Text: 86463
  • Email: info@mind.org.uk
  • Website: Mind

Papyrus – for people under 35
Call 0800 068 41 41 – 9 am to midnight every day
Text 07860 039967
Email pat@papyrus-uk.org

Information:

Anxiety UK:

Description: Anxiety UK supports individuals nationwide, particularly young people, working to ensure everyone has timely access to mental health support.

Phone: 03444 775 774 (Mon-Fri, 9:30am-5:30pm)

Website: Anxiety UK

Childline – for children and young people under 19
Call 0800 1111 – the number will not show up on your phone bill

Information:

Rethink Mental Illness:

  • Description: Rethink Mental Illness provides expert, accredited advice and information to everyone affected by mental health problems.
  • Helpline: 0300 5000 927 (Mon-Fri, 9:30am-4pm)
  • Email: info@rethink.org
  • Website: Rethink Mental Illness

SANEline:

  • Description: SANEline is a national out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness.
  • Helpline: 0300 304 7000 (4:30pm-10:30pm daily)
  • Website: SANE

Survivors of Bereavement by Suicide (SOBS)
SOBS offers support for those bereaved or affected by suicide through a helpline answered by trained volunteers who have been bereaved by suicide and a network of local support groups.
Helpline: 0300 111 5065, daily 9am-9pm
Email: sobs.support@hotmail.com
www.uk-sobs.org.uk

The Mix:

  • Description: The Mix offers support and advice for under 25s on a range of issues, including mental health, relationships, and more.
  • Helpline: 0808 808 4994 (Sun-Fri, 3pm-12am)
  • Text: THEMIX to 85258
  • Website: The Mix

Cruse Bereavement Care
Cruse supports people after the death of someone close. Their trained volunteers offer confidential face-to-face, telephone, email and website support, with both national and local services. They also have services specifically for children and young people.
Helpline: 0844 477 9400, Mon & Fri 09:30-17:00, Tue, Wed, Thur 09:30 – 20:00
Email: helpline@cruse.org.uk
www.cruse.org.uk,

www.facingthefuturegroups.org/

Winston’s Wish
Winston’s Wish offers support and guidance to bereaved children and families. They have produced Beyond the Rough Rock – a booklet on supporting a young person or child bereaved by suicide, and can provide information on children seeing the body and attending funerals.
Helpline: 08452 030 405 Mon – Fri 09:00am- 17:00pm, Wed 19:00pm-21:30pm
Email: chris@winstonswish.org.uk
www.winstonswish.org.uk

Calling NHS 111 in Cambridgeshire or Peterborough and pressing option 2 when prompted for the mental health service will put you through to our dedicated Mental Health First Response Service. This service is open 24 hours, seven days a week, 365 days a year, and provides access to mental health care, advice, support and treatment. 

AtaLoss: Offers free live chat with a bereavement counsellor. Check out their website. How to get free professional grief support online

There is also a range of help available on the government website here What to do after someone dies: Bereavement help and support – GOV.UK

Helplines and websites specialising in sudden accidental deaths


Care for the Family: Provides support for those who have experienced the immense shock of a sudden or traumatic death. Learn more on their website. Sudden and traumatic death – Care for the Family

Sudden: A charitable service for people who have been bereaved by a death that happened suddenly or too soon. They offer free emotional and practical support, information, and guidance. Visit their website. About Sudden – Sudden

Brake: Offers emotional support and practical information if you have been bereaved or seriously injured by a road crash. More details can be found here. Help for road victims | Brake

SCARD (Support and Care After Road Death and Injury): Provides support to anyone who has been affected following a road incident. Visit their website. SCARD HOME

RoadPeace: Offers support for those affected by road traffic accidents. More information can be found here. Get Support – RoadPeace

Message a text line

If you do not want to talk to someone over the phone, these text lines are open 24 hours a day, every day.

Information:

Shout Crisis Text Line – for everyone

Text “SHOUT” to 85258

Information:

YoungMinds Crisis Messenger – for people under 19

Text “YM” to 85258

Talk to someone you trust

Let family or friends know what’s going on for you. They may be able to offer support and help keep you safe.

There’s no right or wrong way to talk about suicidal feelings – starting the conversation is what’s important.

Our Own Helpline

There are National helplines available that do a fantastic job, however by the very nature of them those involved have probably not gone through losing someone from suicide, so we may be able to offer something different.

Our Helpline